Order Confirmation
Your Seagate Order Number is ###########. You will need your order number to check the status of your order at a later time.
The above order number has been issued for the return of the defective product listed below only. Do not use this number to send non-defective product without prior written Seagate approval. Without prior approval, Seagate may consider the use of this order number to return non-defective product as fraud.
Shipping, Billing, and Shipping Method
Shipping Address Billing Address Shipping Method
### Mon adresse ###
France Return Shipping Method:
Standard Shipping: 3-7 days
Return Product Mailing Location
UPS SCS Paris
UPS SCS France SAS
Dossier SEAGATE
ZA des Guepelles
Batiment A
ST WITZ
-, 95470
France
Return Product Model # /
Part # Serial # Service/Upgrade Options Price
Seagate BARRACUDA drive
7200-RPM S ATA
500 GB ST3500630AS /
n� s�rie #############" $0.00
* The Advance Replacement Option is a premium service option that is designed to minimize the amount of downtime when seeking service under warranty. We will ship you an advance replacement product via 2 day delivery service and include a prepaid return shipping label to return the non-conforming product back to Seagate.
The service fee for this premium service option is $0.00 USD plus applicable taxes. We accept Visa or MasterCard for payment of the Advance Replacement Option service fee.
We will automatically charge the Asset Recovery Fee plus tax if applicable to your credit/debit card if we do not receive your non-conforming product within 25 days of order creation.
** Asset Recovery Fee: Seagate will automatically charge the Asset Recovery Fee plus applicable taxes to your credit/debit card if we do not receive your non-conforming product within 25 days of order creation.
Shipping Instructions:
Applies to both internal and external drives.
1. Remove all accessories and/or spare parts. Ship the DRIVE ONLY. Seagate is not responsible for accessories; they cannot be returned. Some examples of accessories are:
- Adapters
- Cables
- Cases
- Controller cards
- Face-plates
- Literature
- Manuals
- Mounting brackets
- Power Supply
- Side rails
- Software
2. Use original packaging when possible, such as packaging sent with Advanced Replacement Order:
- Enclose each drive in an ESD (electrostatic discharge) bag or in an anti-static plastic shell (SeaShell).
- Secure each unit in 2 inch-thick foam rubber in a corrugated box. Do not use peanuts, bubble wrap or newspaper. If packaging more than one drive, use a separate container for each drive.
- Print the order number on the outside of each box.
- For more information on how to pack your unit, please view:
http://www.seagate.com/support/service/pdf/pack.pdf- For more information concerning packaging suppliers, please view:
http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance/packing_&_shipping_instructions/Packaging_Information 3. Ship to the Seagate address printed below via the carrier of your choice. Seagate will not be responsible for shipments for which the carrier cannot provide proof of delivery.
- You must pay shipping charges when sending packages to Seagate.
- No collect shipments will be accepted
- Shipments arriving at Seagate with charges due are subject to being returned unrepaired with all charges, including return expenses, due and payable by the originator.
4. For European customers, A T1 document must accompany the shipment if applicable (notify your agent).
5. Seagate is not responsible for loss or damage during shipment. We suggest that you purchase freight insurance for your shipments.
6. Any required data recovery service must be completed BEFORE shipping the drive(s) to Seagate for replacement. Data recovery is not covered under the Seagate limited consumer warranty and is not part of the repair and exchange process. If you would like data recovery performed on your drive it is available from Seagate as a separate service for an additional charge. Please see:
http://services.seagate.com/ for additional information on Seagate's data recovery service.
7. Do not enclose any personal notes within your parcel. They will not reach the warranty support department.
PRODUCT MUST BE SHIPPED TO:
(Cut on dotted lines for shipping label if desired. This is a shipping label only and NOT postage.)
���������������������������������������
Order Number#: ##########
UPS SCS Paris
UPS SCS France SAS
Dossier SEAGATE
ZA des Guepelles
Batiment A
ST WITZ
-, 95470
France
���������������������������������������
YOU CAN TRACK THE STATUS OF THIS ORDER ONLINE AT:
https://store.seagate.com/webapp/wcs/stores/servlet/SgOrderSearch?storeId=11001&langId=-1&order_num=1001667911&[email protected]&searchType=searchGuest Seagate Return Policy
Your original drive will NOT be returned. Any data on the drive will be lost. The replacement drive will be low-level formatted. If you need the data on the drive and do not have a backup copy, you may want to consider data recovery services before shipping the drive to Seagate for replacement. Please see:
http://services.seagate.com/ for additional information on Seagate�s data recovery service.
If stock is not available, Seagate will replace your drive with an equivalent or higher-capacity model that meets or exceeds the specifications of your defective drive. If your defective drive is part of a mirrored or RAID system, please contact your Seagate Customer Service Center BEFORE returning the drive to Seagate. For Seagate contact information please visit
http://www.seagate.com/contact/index.html.
The warranty is void if:
The SeaShield cover or top cover, or any seal or label is removed or damaged
If the drive is improperly packaged
If the drive experiences shock in excess of its G rating.
You can get more information about proper packaging at
www.seagate.com/support/service/pdf/pack.pdf.
Replacement products are factory-repaired units.
Replacements carry the greater of: original warranty balance or 90 days.
Delivery is during normal business hours to the address you provided.
You (or proxy) must SIGN the delivery document at the time of delivery.
Replacements will NOT be left without proper acceptance by signature.
Please review your order and read the Shipping Instructions and Seagate Return Policy above. Please also review the E-commerce Terms available at
http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance/ecommerce-terms . If there are any errors in the order, or if you do not accept the Shipping Instructions, Seagate Return Policy and the E-Commerce Terms, please find our contact information on
http://www.seagate.com/www/en-us/about/contact_us/ appropriate for your region to cancel your order. If we do not hear from you within 4 hours of your initial placement of the order, you will be deemed to have accepted the Shipping Instructions, Seagate Return Policy and the E-Commerce Terms. Also, if you made a purchase, please note our refund policy for all products or services purchased from Seagate.com available at
http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance/refund-policy . However, no refunds are available for advanced replacement or premium shipping.
Please see Seagate's limited consumer warranty statement at:
http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance/warranty_statements/ for further warranty information.
If you need further assistance, please contact us at:
http://www.seagate.com/www/en-us/about/contact_us/ Je comprends pas. Il me semble que je dois attendre la confirmation avant de leur envoyer. C'est �a ? ou alors ils attendent que je l'envoie maintenant ?
